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Service Apprentice
No experience necessary! Work along with a service technician and/or full-time service trainer. Primarily residential work with some light commercial. Learn the HVAC trade from the people doing it every day.
Pay
Starting at $15/hr (increases with experience)
Key Responsibilities
- Answer customer calls and respond to emails, messages, and voicemails
- Ask questions to understand customers’ needs and book service and maintenance appointments
- Assist with appointment changes, customer concerns, and follow-up calls
- Enter accurate customer and appointment information in SuccessWare
- Communicate important appointment details to Dispatch and other team members
- Help customers with routine service, billing, and payment questions
- Follow company processes and provide a positive customer experience
Qualifications
High school diploma or equivalent
Customer service, scheduling, or office experience preferred
HVAC or home service experience is a plus
Strong communication, organization, and computer skills
Ability to stay professional under pressure and pay attention to detailsWillingness to work as part of a team
If you enjoy helping people and want to be part of a team that takes pride in its work, we’d love to hear from you. Apply by submitting your resume and completing the application.
