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Prudential Heating and Air Conditioning
3302 Gilmore Industrial Boulevard
Louisville, KY 40213

Phone:
Fax:
Email:
(502) 966-5813
(502) 966-3755
Online Form

Choosing a Contractor

Choose the Right Contractor

Home comfort is not something that you can see or touch, but we all know what it feels like when we don’t have it. Whether you’re considering replacing your old equipment, building a new home, or considering indoor air quality solutions, picking the right HVAC contractor is the first step.Dotted Line
Prudential Heating and Air Conditioning Company is among Kentucky’s largest and most trusted companies. We encourage all of our customers to do some background work before choosing a contractor. We’re confident that you will see that we are the most capable of serving your needs and achieving your satisfaction. We take the extra time to do it right the first time – no shortcuts. Explore our website – we’ve provided various information and materials to help you make the right choice. We hope to earn your business and in return, we’ll do you a nice job!

Today, there are thousands of people that can install a furnace, clean your equipment, or sell you the newest indoor air quality products. With so many options, how can you differentiate?


1. Check Better Business Bureau

Prudential is a BBB Accredited Business since 1948. In fact, we have been recognized as a BBB Heritage Member. Click here to view our BBB Reliability Report.


2. Ask for References

Friends and family often times provide the best resource for finding a reliable contractor. Ask around from people who have lived in Louisville for a while and read what our other customers are saying here.


3. Check Licenses, Bonding Information, and Insurance

If a company refuses to provide this information, it is likely that they do not have it.
Prudential is fully licensed, bonded, and insured.


4. Get a Detailed, Written Proposal

By getting a detailed, written proposal, you are ensuring that you get everything that you are promised. Prudential provides a detailed, written proposal on every job we do, big or small. You are told exactly what to expect so that there will be no surprises and no additional costs. Click here to learn what you should expect from your experience with Prudential.


5. Demand an On-Site Evaluation

Every home is different. When you call Prudential, a knowledgeable representative will come to your home and survey your system and living space. This will allow him to provide a unique proposal to match your particular home and needs. It takes some extra time, but isn’t your comfort worth it?


6. Check Equipment Warranties

Many sales representatives will tell you anything to get a sale, including false warranty information. Prudential will write out all warranty information pertaining to new equipment in a proposal so that you are guaranteed, in writing, that you are receiving everything that you expect.


7. Check Reliability

Some companies will cut their prices when business is slow. Often times these companies operate out of a single van or garage, providing no guarantee that they will be around when you need them again. Prudential has been in business for over 60 years and has established itself as a leading contractor in Louisville. Our maintenance program will help to ensure reliability, efficiency, and safety of your equipment all year long.


8. Make Sure You Understand the Contract

Ask questions! When a sales representative is in your home or office, make sure that you understand all aspects of your contract. That is your only way of knowing exactly what you are getting for your money. A Prudential representative will happily go over every word in a contract so that you understand the value that you are receiving for your dollar.

Consequences of Choosing the Wrong Contractor



1. Frequent System Breakdowns

We hire quality technicians so that we can get the job done right, the first time!


2. Improper Installations

Bad installations can cost you more money on your utility bills and increase the likelihood of a breakdown.


3. Unsafe / Inefficient Operation

If all connections are not sealed correctly, you will spend more money on your utility bills and more importantly run the risk of having dangerous liquids and gases enter your home.


4. Shortened Equipment Life

Equipment that is not installed correctly will decrease the efficiency and life of your heating and air conditioning equipment.


5. Lack of Timely Service

During the extreme cold winter months and hot summer months, the service schedules of smaller companies fill up fast. Many times they will be unable to get to your home or office at all. Prudential maintains over 20 technicians equipped with GPS systems to get to your home or office as quickly as possible.


6. Unusually High Utility Bills

Do you wonder what the catch is behind a company who offers equipment or service at an unimaginably low price? Like many things in life, you get what you pay for. Many times when you are offered a low price, you are provided an unprofessional service. This can lead to improper installations, bad connections, or even subcontractors performing your job. All of these things lead to higher utility bills, which will cost you more money in the long run.


7. Building Code Infractions

Unqualified technicians that provide low labor rates will often times perform your job not in accordance with current building codes. When it comes time to sell your home, you may have to pay to bring these infractions up to code. Prudential will always check to make sure all of our work is done according to the building codes, and state and federal regulations. Most people take for granted the comfort provided by their central air conditioner, heat pump or furnace until something goes wrong and the unit needs to be serviced or replaced. 

When this happens, you need a quality heating, ventilating and air conditioning (HVAC) contractor who is knowledgeable, skilled and qualified to do the job. A quality contractor:

 

  • Complies with state and local codes and regulations and carries the proper business and workers' compensation insurance
  • Is prompt, courteous and provides fast, reliable service while attempting to perform service at your convenience
  • Has the skill and knowledge to not only service your equipment, but if necessary, to design and
    install the right system for you
  • Is up to date on the newest developments in equipment, technology and design procedures in order to
    choose and install a system which will be the most efficient and most reliable system for you

 

A heating, ventilating and air conditioning system is designed to suit your needs.  Your contractor selects each part of the system individually so that everything works at top efficiency to provide the comfort you need.  All the system components are matched with the furnace, the condensing unit, fans and blowers, air conditioning coil and the duct work to produce a heating and cooling system that will work best for you.

 

A quality contractor listens to your problems and cares about your comfort while attempting to find out if any rooms are too drafty or dry during the winter or too hot or damp in the summer.

 

A quality contractor can help determine if your home or building is prone to indoor air pollution problems which can be caused by organic resins or vapors, poor air turnover or high humidity.  If allergies are a problem, a quality contractor can service your heating and air conditioning system and recommend system accessories that may prevent conditions that adversely affect health and comfort.

 

A quality contractor is concerned about protecting the environment.  Chlorofluorocarbons (CFC's) and hydrochlorocarbons (HCFC's) used as air conditioning and heat pump refrigerant have been linked to the destruction of the earth's ozone layer.  A quality contractor won't release the refrigerant into the atmosphere and is trained and certified in the proper techniques for recovering, recycling, reclaiming and disposing of used refrigerant.

 

A quality contractor will show you how to care for your system on a day-to-day basis.  For example, how to change the filter in your furnace and how to operate your thermostat.  He or she will advise you about symptoms which could signal that there might be a problem with the equipment.  After servicing your equipment, he or she will let you know when it should be serviced again.

 

If a new system is necessary, a quality contractor will perform a Manual J® load calculation and explain any changes which might be necessary in your duct system and present options to help you make the best decision regarding the replacement of your old system.

 

A quality contractor offer planned preventative maintenance service to maximize the life and efficiency of your equipment.  A quality contractor honors the terms of the warranty on the equipment throughout the warranty period.

 

A quality contractor does not offer price as the only consideration.  While it is a major factor, there often are valid reasons for price differences.

 

A quality contractor will follow up with you to make certain that you are satisfied with the service and with your new system.