About Us

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Prudential Heating and Air Conditioning
3302 Gilmore Industrial Boulevard
Louisville, KY 40213

(502) 966-5813
(502) 966-3755
Online Form

Why Prudential?

spacerHome comfort is not something that you can see or touch, but we all know what it feels like when we don’t have it. Whether you’re considering replacing your old equipment, building a new home, or considering indoor air quality solutions, picking the right HVAC contractor is the first step. Visa / MasterCard

Prudential Heating and Air Conditioning Company is among Kentucky’s largest and most trusted companies. We encourage all of our customers to do some background work before choosing a contractor. We’re confident that you will see that we are the most capable of serving your needs and achieving your satisfaction. We take the extra time to do it right the first time – no shortcuts.

Today, there are thousands of people that can install a furnace, clean your equipment, or sell you the newest indoor air quality products. With so many options, how can you differentiate?

Here's how Prudential has differentiated itself from the rest:

1. Established Company

Prudential is an established, family-owned company that has been serving homeowners and businesses for over 60 years. Our philosophy of complete customer satisfaction has remained unchanged. We stand behind our work and we’ll be there for you whenever you need us.

2. Quality Products

We deal with only the finest heating and air conditioning equipment. Prudential offers a wide range of quality Lennox® heating and cooling products. We also offer total comfort packages including indoor air quality, programmable thermostats, and zoning systems to make you more comfortable and save you money.

3. Quality Technicians

Our installation and service technicians are trained and hold licenses and certifications in the HVAC industry, including NATE. They operate fully-stocked trucks and have ongoing training to ensure quality workmanship and customer satisfaction. We maintain a strict drug policy and hire no subcontractors to ensure your experience with Prudential is a positive one. We also wear uniforms and drive marked Prudential vehicles for easy identification and customer safety.

4. Quality Installations

Your installation will begin with a complete survey of your home, a drawing of your system, and a load calculation. These steps will eliminate the guesswork and ensure a higher quality installation for your continued comfort. Field supervisors will check accuracy during and after your installation to make certain that you are satisfied and comfortable. Booties and drop cloths will be used, when necessary, to keep your home or office clean. We’ll treat your home as if it were our own.

5. Fast, Friendly Service

Whether you are waiting for a call back or the arrival of a service or installation technician, we will do our best to keep you up-to-date and informed of our arrival time and promise to do our best to get to you as soon as possible. We maintain over 50 radio-dispatched vehicles to allow quicker response times. We also use GPS systems to find your home or office quickly. Our office staff is trained and ready to help serve you better.

6. Maintenance Program

From a discount on parts, equipment, and other services to discounted emergency service rates, Prudential’s maintenance program will provide comfort and give you one less thing to worry about throughout the year. Let us assume the financial risk of breakdown, not you! Our maintenance program offers energy savings, longer equipment life, safety, and increased efficiency.

7. Full Inventory

We operate a large warehouse and parts room filled with Lennox equipment and parts to ensure that we have the products your job needs. This allows us to keep a wide variety of products and equipment. We also have a custom sheet metal fabrication shop to manufacture your sheet metal fittings to specifically fit your custom job.

8. Friendly Staff

We maintain a trained customer service staff to help answer all of your questions when you call. We hire only courteous, hard-working personnel to ensure you receive only quality service from beginning to end. Prudential strives to give you a sense of security when you do business with our company. We also take special pride in the team members that we train and employ – a fact that you’ll notice immediately in the attitudes and integrity that they will bring to your job.

9. Additional Benefits

Prudential offers multiple payment options including VISA, MasterCard and financing. We also offer extended warranties. We are proud of our thousands of satisfied customers. Please ask your friends and family about their experiences with Prudential to learn more about what we can do for you!

10. Our Promise

“Our Job Is Not Complete Until You Are Completely Satisfied!” This is not just our promise, it is our philosophy. We say this because we mean it. If you are not satisfied with your Prudential experience, we need to hear about it. We’ll do whatever is necessary to take care of you and all of your heating and cooling needs.